Terms & Conditions

PLEASE READ & UNDERSTAND THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

OVERVIEW

SF Private Bank Ltd, with all its subsidiaries branded as "SF Private Bank”, is a Neo Bank / Digital Bank established in December 2018 with the goal of ensuring everyone has access to next generation mobile and digital services.

Please carefully read & understand this Agreement before using our website https://www.sf-privatebank.com/, applying for your SF Private Bank Account (“SF Private Bank Account”) or activating your SF Private Bank Card or using any of our services. This information forms the Agreement for your SF Private Bank Account including any associated SF Private Bank Card and payment services that we may provide to you. By confirming that you accept the terms of this Agreement, or by using your SF Private Bank Account or activating your SF Private Bank Card and/or using our services, you accept this Agreement. If there is anything you do not understand, please do not hesitate to contact our Customer Service Team using the contact details in paragraph below.

How to Contact Us

You may contact us via:

Email at [email protected]

Call our Customer Service team at Toll Free no: +(44) 800 090 3131

Important Information:

By browsing, visiting, accessing, using or continuing to browse, visit, access or use this website, you have accepted to these terms and agreed to comply with them. In the case which you may not agree with these terms, you must not use our website.

It is recommended that for user to print a copy of this document for future reference. Please also note that this document will be revised and amended as deemed appropriate according to the changes to our products, our services, users’ needs and our business priorities. If we make changes to it that are clearly in your favour, you will be notified via email.

SF Private Bank has the absolute right to suspend or withdraw our site or to terminate this Agreement at any time if we have found that you have breached any provision of this Agreement, or if we have reason to believe that you have used, or intended to use our product in a grossly negligent manner or for fraudulent or other unlawful purposes, or if we can no longer process your transactions due to the actions of third parties. We will terminate this Agreement with immediate effect if we cancel your SF Private Bank Account.

This Terms and Condition should be read in conjunction with:

Our Privacy Policy, which sets out the terms on processing your personal data that we collected from you or that was provided to us. With the acceptance of these terms, you have given us the consent to process and warrant that all the data provided to us is accurate.

Our Cookie Policy, which gives you information about the cookies on our site.

About our Website:

Our official website https://www.sf-privatebank.com/ , is made available free of charge and we will try to keep all the information on our website updated. We make no representations, warranties or guarantees, either express or implied, that the content on our website will always be available or be uninterrupted. Your access to our website is permitted on a temporary basis. We have the right and sole discretion to suspend, withdraw or restrict the availability of all or any part of our website for business and operational reasons. We do not guarantee that our website, or any content on it, will be free from errors or omissions. We advise you to check it carefully before you agree to buy a product or service, and we are not responsible for any losses you suffer if you fail to do so unless what we put on the website was incorrect or misleading (and subjected that the correct information was not provided to you or made available before you complete your purchase). A reasonable notice will be given if any suspension or withdrawal takes place.

Your Responsibilities:

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Personal Information

Any information that you are provided with such as a user identification code, passwords or any other piece of information that are part of our security procedures must be treated as confidential. This data must not be disclosed to any third party.

If you found that there has been a breach of information, or if you suspected that anyone other than you know about your password or user identification code, you must promptly notify our customer support at [email protected] or call us at Toll Free no: +(44) 800 090 3131.

SF Private Bank has the right to disable any user ID or password whether chosen by you or at our discretion and at any time, if in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.

Intellectual Property

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. You accept that the materials and products of SF Private Bank are protected by copyright, trademarks and other intellectual property rights owned by us or licensed to us. All such rights are reserved. You may not use, copy or distribute any of the materials for any purpose without our written permission and no other rights, title or interest in them are granted to you.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others to the content posted on our site. Any of the content that is printed on paper or downloaded in digital copies, must not be modified in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our request, return or destroy any copies of the material you have made.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

Website content:

The content on our website is provided for reference and general information only, and shall not, at any time whatsoever, be assumed or deemed to be intended to constitute an offer or solicitation and/or the giving of advise in respect of products and services by us. You are advised to obtain independent professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

While we shall use our best efforts to ensure that the content of our website or any portion of it, as far as possible, accurate, complete, accurate and true, the SF Private Bank official website may contain links to other sites or resources provided by third parties. These links are provided for your reference and information only. We have no control over the content of those sites or resources. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We assume no responsibility or liability for the content of websites linked on https://www.sf-privatebank.com/. Such links should not be interpreted as endorsement by us. We will not be liable for any loss or damage that may arise from your use of them.

This website may include information and materials uploaded by other users of the site, including bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

You are solely responsible for making your own assessment when accessing and using this website, the services herein and the content and you agree that you access and use thereof shall be at all times at your sole risk.

Our Responsibilities:

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the services we provide to you, which will be set out in our General Terms of Service or Business Terms (as applicable).

If you are a Business User:

The service is provided without any warranties or guarantees. The service is provided “as is” without warranty of any kind. SF Private Bank, its’ service providers and affiliates disclaim all warranties regarding the service, this includes all implied conditions, warranties, representations or other terms that may apply to our website or any content on it.

SF Private Bank is not liable for any damages you may incur as a result of using our services. In no circumstance shall SF Private Bank or its affiliates be liable for any direct, indirect, punitive, incidental, consequential damages, or any damages arising whether based on contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • the use of, or inability to use, our website; or
  • the use of or reliance on any content displayed on our website.

The damages will include the following:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are dissatisfied with any portion of the service, or with any of these terms, your sole and exclusive remedy is to discontinue using the service.

If you are a Personal User:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any business and commercial purposes, and we have no liability to you for any loss of profit or revenue, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Uploading Content to Our Site

Whenever you make use of a feature that allows you to upload content to our website, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our website will be considered non-confidential and non- proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other internal users of our website a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their privacy policy and intellectual property rights.

You are solely responsible for securing and backing up your content and accounts.

We are not responsible for viruses and you must not introduce them, and we cannot guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platforms to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Rules About Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link that insinuates any form of association, approval or endorsement on our part when it does not apply.

You must not establish a link to our website in any website that is not owned by you.

Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page.

Your website must not present false information about SF Private Bank, its products and services.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy and the content must not be construed as distasteful, offensive or controversial.

If you wish to link to or make any use of content on our website other than that set out above, please contact our customer support at [email protected] or click Contact Us.

Governing Law; Dispute Resolution

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

You must not use our service to violate any laws. You must not use the service to violate or infringe the rights of any other person, including the rights of other users, SF Private Bank’s rights in the Service or Merchants’ rights in their Products. You must not breach any laws or regulations when using the service or attempt to disrupt or interfere with the security or functionality of the service. In the event that SF Private Bank has the suspicion you are using the services for illegal activities such as fraud, SF Private Bank will block your account immediately without prior notice.

Our Trademarks are Registered

SF Private Bank is a Comoros registered trademark of SF Private Bank Ltd. You are not permitted to use it without our approval, unless they are part of the material you are using as permitted under how you may use material on our site.